Free legal support from a new lawyer call center

A new call center of the Serbian Chamber of Lawyers was opened yesterday. The Center will provide free legal advice and assistance.

The Call Center can only be used by local administrations and is not intended for direct contact with citizens. Citizens who need legal advice or assistance should first contact the competent municipal services. Once the request has been approved, the authorized person calls the Call Center and provides the necessary information, including the name and surname of the person who needs a lawyer and the body before which the procedure is being conducted. The call center operator then contacts the lawyers and gives the contact details of the person who requested legal assistance.

People who would be at risk if they had to pay court fees, as well as vulnerable groups, i.e. people with disabilities, displaced people, victims of violence, asylum seekers and members of the LGBT population, are entitled to free legal assistance.

The law, which regulates these types of services, was passed on October 1, 2019. Since then, a total of 15,000 requests for free legal assistance have been submitted and 1,902 have been approved. Most of the beneficiaries received the necessary assistance from the relevant local government departments, while 416 people were referred to lawyers.

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150 local authorities and more than 3,672 lawyers, who provide pro bono assistance, are registered in the register of free legal aid providers on the website of the Ministry of Justice.

Since the law also provides free legal assistance, that is, providing information, filling out forms, notarial deeds and mediation in resolving disputes, providers of these services are also registered in the register.

(Vecernje Novosti, 14.09.2020)

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